The fact you could smoke was a nice feature. We would say not enough ticker redemption machines. The staff at the Total Rewards counter were some what happy to be at work.
Plese being a 'Total Rewards' holder we thought we would get some sort of special guess treatment being that we live in MD. We didn't like or enjoy the fact you can't smoke in the IL casino's, but you can here at the Horseshoe. Figured we would drive down and visit Horseshoe Casino since it was so close. We were staying in Chicago for the Holidays.
